Overview
Languages
English
Education
- College/CEGEP
Experience
1 year to less than 2 years
On site
Work must be completed at the physical location. There is no option to work remotely.
Work setting
- Willing to relocate
- Relocation costs not covered by employer
Responsibilities
Tasks
- Plan, organize, direct, control, and evaluate the operations of all food and beverage outlets at Canopy by Hilton, including restaurant, bar, cafe, and banquet services, ensuring efficient, high-quality, and profitable operations in line with Hilton brand standards.
- Determine the types of services to be offered and implement appropriate operational procedures, policies, and service standards, ensuring alignment with Hilton's "Positive Stay" guest experience philosophy.
- Recruit, hire, and supervise food and beverage staff, and oversee their training, development, and performance management to maintain high service standards and team efficiency.
- Establish staff work schedules, supervise daily employee activities, and monitor performance to ensure consistent service quality, operational efficiency, and guest satisfaction.
- Monitor and control operational budgets, inventory levels, and revenues, and adjust procedures and pricing as required to maintain profitability and meet financial targets.
- Address customer complaints and resolve service issues promptly, ensuring a high level of guest satisfaction and adherence to Hilton service excellence standards.
- Negotiate and manage agreements with suppliers for food, beverages, and other necessary supplies to ensure cost control, quality assurance, and timely availability of products.
- Arrange and negotiate with clients for catering services and the use of hotel facilities for banquets, receptions, and special events, ensuring successful execution and guest satisfaction.
- Ensure compliance with all applicable health, safety, and sanitation regulations, as well as Hilton corporate policies, brand standards, and operational procedures.
Additional information
Work conditions and physical capabilities
- Fast-paced environment
- Work under pressure
- Tight deadlines
- Repetitive tasks
- Attention to detail
Personal suitability
- Accurate
- Client focus
- Dependability
- Efficient interpersonal skills
- Excellent oral communication
- Excellent written communication
- Flexibility
- Organized
- Reliability
- Team player
- Ability to multitask
Benefits
Health benefits
- Dental plan
- Health care plan
- Vision care benefits
Financial benefits
- Registered Retirement Savings Plan (RRSP)
Other benefits
- Other benefits
- Parking available
- Wellness program
Employment groups
This employer promotes equal employment opportunities for all job applicants, including those self-identifying as a member of these groups:
Support for newcomers and refugees- Does not require Canadian work experience
About Hilton:
- One of the world's largest, fastest-growing hospitality companies representing
- 18 Brands, 122 countries and territories and more than 6,800 properties worldwide...and counting!
- Hilton's vision is to fill theearth with the light and warmth of hospitality.
- Recognized for a culture of belonging:
- Ranked #1 on the 2021 Diversitylnc's Hall of Fame list of Top 50 Companies for Diversity
- Fortune 2022 World's Most Admired Companies
- Ranked #7 in Canada on Great Place to Work
- 2022 World's Most Valuable Hotel Brand, Brand Finance Global 500
- 2022 Best Workplaces for Women
- 2021 Forbes, Best Employers for New Graduates
- 2019 Pinnacle Award, Company of the Year - Hilton Canada
- Since being founded in 1919, Hilton has been a leader in the hospitality industry and remains a beacon of innovation, quality, and success. This continued leadership is the result of Team Members staying true to the brand's Vision, Mission, and Values.
Specifically, we look for team members who demonstrate these Values:
- Hospitality - We're passionate about delivering exceptional guest experiences.
- Integrity - We do the right thing, all the time.
- Leadership - We're leaders in our industry and in our communities.
- Teamwork - We're team players in everything we do.
- Ownership - We're the owners of our actions and decisions.
Now - We operate with a sense of urgency and discipline.
Brighter Together. We are Hilton. We are Hospitality.
Who can apply for this job?
You can apply if you are:
- a Canadian citizen
- a permanent resident of Canada
- a temporary resident of Canada with a valid work permit
Do not apply if you are not authorized to work in Canada. The employer will not respond to your application.
How to apply
Direct Apply
By Direct Apply
Additional ways to apply