Responsibilities/Tasks

• Assess potential individual and business clients to understand their insurance needs and recommend suitable coverage options using the Applied Rating System and other brokerage tools.
• Calculate insurance quotes and premiums accurately for both standard and non-standard markets in compliance with underwriting guidelines.
• Promote and sell a wide range of insurance products, including Commercial General Liability (CGL), Cargo, Cyber, Crime, IRCA, and Errors & Omissions (E&O) coverage.
• Liaise with underwriters to obtain necessary approvals and negotiate terms and conditions for customized insurance solutions.
• Analyze clients’ risk profiles and financial requirements to prepare tailored insurance proposals that meet their protection and compliance needs.
• Process policy applications, renewals, endorsements, and cancellations while ensuring that all required forms and supporting documentation are completed correctly.
• Collect premiums for agency-billed policies on or before the effective dates and maintain accurate financial records of transactions.
• Provide ongoing client service by responding to policy inquiries, monitoring claims, and recommending policy amendments or additional coverage as needed.
• Build and maintain long-term client relationships through networking, referrals, lead management, and cold calling to expand the customer base.
• Stay informed about changes in insurance products, market trends, and regulatory requirements to provide up-to-date and compliant advice.

Credentials

Certificates, licences, memberships, and courses 

• Registered Insurance Brokers of Ontario (RIBO) licence

Additional information

Work conditions and physical capabilities

• Tight deadlines
• Attention to detail
• Work under pressure

Personal suitability

• Client focus
• Efficient interpersonal skills
• Excellent oral communication
• Excellent written communication
• Flexibility
• Judgement
• Organized
• Reliability
• Team player