Job description

The SUBWAY brand is the world’s largest submarine sandwich chain, with over 44,000 locations worldwide. Known for offering quick, nutritious meals that the whole family can enjoy, we proudly serve customers across Burnaby, Surrey, Coquitlam, Vancouver, and Port Moody. Our Vancouver location operates 24/7, and we are currently seeking a flexible, experienced, and enthusiastic Assistant Manager to lead our night shift team, ensuring smooth operations and outstanding customer service during overnight hours. If you’re a motivated leader who takes ownership and enjoys creating great customer experiences, we want to hear from you. Join us to support a growing team and contribute to the continued success of our business.

Employer Information

Company’s Legal Name: Dhanti Investments Ltd

Company’s Operating Name: Subway                                     

Website: www.subway.com                           

Business Address: 8424, 172 Street, Surrey, BC, V4N 3G4

Position Description

Position: Assistant Manager

Type of employment: Full-Time; Permanent                                                                                    

No of positions: 1

Anticipated Start date: As soon as possible

Work Location: 5218, Joyce St, Vancouver, BC, V5R 6C9

Salary and Benefits

Salary: $36.60 per hour

Overtime and Vacation Pay

Stable & full-time employment

Work-life balance through the flexible and accommodating work environment

Night shift premium; Paid Meals; Flexible schedules; Career advancement opportunities

Job Responsibilities

• Provide leadership and direction to the restaurant team to ensure consistent delivery of high-quality service and products.
• Oversee the overall operations of the Subway restaurant during night shift hours to ensure smooth and efficient service.

• Assist in hiring, onboarding, and developing team members by providing training, guidance, and ongoing support to help them succeed in their roles.
• Monitor staff performance and maintain a productive, positive work environment by offering coaching and addressing performance concerns when necessary.
• Organize staff schedules to ensure proper coverage that aligns with customer traffic patterns while managing labor costs effectively.
• Ensure smooth operations during night hours, addressing any unique challenges related to overnight service, staffing, and security protocols.
• Oversee the preparation and presentation of food to ensure it meets Subway’s quality standards and adheres to food safety requirements.
• Maintain control of stock and supplies by tracking usage, minimizing waste, and ensuring necessary items are ordered in a timely manner.
• Address and resolve customer complaints or concerns promptly and professionally to maintain guest satisfaction.
• Ensure the restaurant remains clean, safe, and compliant with health and safety standards at all times.
• Maintain oversight of cash handling procedures, verifying accuracy in sales records, financial transactions, and shift reconciliations.
• Monitor operational challenges, equipment maintenance needs, and supply shortages, and address them promptly to ensure smooth restaurant operations.
• Assist in implementing company promotions, product launches, and local initiatives to drive sales and customer engagement.
• Maintain operational continuity during the night shift, ensuring a seamless handover to the next shift and accurate reporting of any incidents or operational updates.
• Contribute ideas and feedback to improve service, staff performance, and overall restaurant efficiency.

Job Requirements

• Completion of relevant education or 1-2 years of experience in a supervisory or management role within the quick service or restaurant sector.
• Proven ability to lead, communicate effectively, and foster a strong team dynamic.
• Skilled in overseeing staff scheduling, performance management, and employee training.
• Familiarity with managing inventory and controlling costs.
• Understanding of food safety, health, and sanitation guidelines.
• Ability to perform well under pressure in a busy environment and resolve issues quickly.

• Willingness to work flexible hours, including weekends and holidays.

How to apply?

You may send your resume to subway.dhanti@gmail.com or apply in person at 5218, Joyce St, Vancouver, BC, V5R 6C9. Please mention the job title, specify the job location and shift for which you are applying in the subject line while applying for the position.

Subway is dedicated to creating a workplace environment that celebrates diversity and promotes inclusivity. We actively encourage candidates from diverse backgrounds, including indigenous peoples, students, and underrepresented communities, to apply. We offer equal opportunities to everyone, regardless of race, ethnicity, gender, sexual orientation, religion, age, disability, or other characteristics. As a company, we embrace diversity to strengthen our workplace culture and serve customers and communities better. We are committed to creating an inclusive and equitable workplace for all.