Job description

The Right Shoe Company Ltd. is currently hiring a Retail Store Supervisor in Vancouver. This is a full-time, permanent position with a 40-hour workweek, offering a competitive rate of $26.44 per hour. We provide a vacation allowance of 4% and offer extended health and dental benefits. The start date for this position is as soon as possible.

JOB SUMMARY

The Supervisor plays a pivotal role in supporting the everyday operations of The Right Shoe to ensure smooth and efficient functioning. This multifaceted position involves a blend of customer-facing responsibilities, such as sales and service, as well as behind-the-scenes tasks like inventory management, order processing, and staff coordination and training. TRS caters to clients/patients with foot health-related issues, with many clients referred by medical professionals. A science background is a great asset in assisting clients with foot, biomechanical, and fit issues. The position involves a clinical setting, where personalized care and specialized knowledge are paramount.

JOB RESPONSIBILITIES

• Supervise and coordinate sales staff and cashiers, ensuring excellent customer service and adherence to store policies.
• Assign sales workers to duties, prepare work schedules, and create monthly schedules, approve shift exchanges, and accommodate last-minute changes.
• Conduct sales transactions with customers, providing exceptional service and product knowledge.
• Authorize payments, process web orders, returns, and exchanges promptly and accurately.
• Execute store opening and closing procedures as a key holder, including managing escalated complaints and signing for deliveries.
• Maintain specified inventory, organize and receive merchandise, and order inventory as needed.
• Resolve issues that may arise, including customer requests, complaints, and supply shortages.
• Prepare reports regarding sales volumes, merchandising, personnel matters, and operational issues.
• Hire and train or arrange for the training of new sales staff, monitor and report on performance, and facilitate Product Knowledge Sessions.
• Ensure the visual standards and image of the store are maintained, including store displays, signage, and cleanliness.
• Respond to customer inquiries via email and phone, addressing concerns and providing assistance.
• Participate in Customer Journey Exams to ensure a seamless customer experience.
• Collaborate with supervisors to enhance store performance and implement marketing strategies and store events.
• Support staff morale by addressing personal and professional needs, fostering a positive work environment, and communicating via WhatsApp during and after store hours.
• Schedule and facilitate seasonal bookings, manage the hold section, and execute order building in the POS system.
• Supervise floor staff to ensure adherence to store policies and excellent customer service standards.
• Assist with Human Resources related tasks, including hiring and performance reviews.

SUCCESS FACTORS

• Completing tasks before deadlines, such as monthly schedule creation and web order processing.
• Generating positive Google reviews and increasing sales to customers.
• Boosting team morale and empowering new staff members to excel in their roles.
• Demonstrating effective time management, organization, and attention to detail.
• Successfully resolving conflicts and maintaining professionalism in all interactions.

JOB COMPETENCIES

• Customer Service: Goes above and beyond to ensure client satisfaction, resolving issues promptly and with empathy.
• Attention to Detail: Ensures meticulous oversight across all operational facets, guaranteeing accuracy and quality in every aspect of performance.
• Communication: Utilizes excellent communication skills to articulate information clearly, fostering meaningful connections and rapport with diverse stakeholders.
• Time Management: Exhibits exceptional time management skills, adeptly prioritizes tasks, allocates resources efficiently, and meets deadlines consistently, ensuring optimal productivity and organizational success.
• Leadership: Exemplifies leadership qualities and inspires and motivates team members, fostering collaboration and driving continuous improvement.
• Conflict Management: Resolves issues and preserves workplace harmony through effective mediation and resolution strategies.
• Work Ethic: Demonstrates dedication, accountability, and integrity in all aspects of role.
• Clinical Expertise: Applies specialized knowledge in biomechanics, physiology, and anatomy to assist clients effectively.

REQUIRED EXPERIENCE AND CREDENTIALS

• High School Diploma is required, Bachelor of Science is an asset.
• Must have “Fit Specialist Accreditation” Shoe fitting exam.
• Proficient on Makeshift Scheduling software.
• Proficient in ADP Workforce Now payroll Human resource software.
• In-depth knowledge of current shoe technologies.
• Biomechanics, physiology, and anatomy background.
• 2+ years of proven experience in customer service in shoes retail.
• Experience in leading teams is considered an asset.
• Knowledge in Microsoft Suite, Amber POS systems, Vortex CMS.

If you are passionate about helping clients with foot health and fit issues, and have the required experience and credentials, we encourage you to apply for this exciting opportunity.

How to apply:

To apply, please send your resume with skill sets and cover letter to info@therightshoe.ca.

No phone-calls and walk-ins please. Successful and desired applicants will be contacted for an interview. Underrepresented groups are encouraged to apply.