Job description

• Diagnose, troubleshoot, and repair mobile devices.
• Quality control and testing of repaired devices to ensure full functionality. Resolve/manage customer inquiries.
• Able to interact positively with customers at the storefront and over the phone.
• Ability to multi-task between repairs and customer service.
• Maintain and use repair tools and equipment. Including software and an in-store POS system to track repair tickets and inventory.
• Strategically plan the order of operations to ensure a successful repair.
• Provide estimates and quotes.
• Glass-only replacement on Samsung and iPads.
• Microscopic Board work; component replacement Hand-solder SMT components,
• Remove and replace thru-hole comp without board damage,
• Solder wires and cables.